Are Your Operational Software SLAs Meeting Your Expectations?

In the fast-paced world of SaaS, uptime guarantees are critical. With many providers offering 99.9% uptime guarantees and service availability, it’s essential to dig deeper into what that promise actually covers.

Here are a few key questions to consider:

What are your uptime guarantees? Does your service provider commit to 99.95% uptime or better? Understanding the specifics of this guarantee is crucial.

  • Does the uptime guarantee cover scheduled maintenance? Scheduled maintenance can often be a gray area. Ensure your provider clarifies whether these periods are included in their uptime calculation.
  • Do you get frustrated by post-upgrade service unavailability or downtime? Upgrades should enhance your service, not disrupt it. Consistent post-upgrade downtime can be a red flag for underlying issues.
  • Do you struggle with peak period latency? Scalable infrastructure is equally important for business continuity as feature rich functionality

At the end of the day, SLAs should not only look good on paper but also translate into reliable, uninterrupted service.


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